Privacy Policy for DWAA Connect

Effective Date: 27 December 2024

DWAA Connect (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or use our services. By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal data:

a. Information You Provide Directly:

• Registration Details: Name, email address, phone number, and password when you create an account.
• Booking Information: Travel details, payment information, passport details, and emergency contact information when you make a booking.
• Correspondence: Information provided in emails sent to info@dwaaconnect.com or other communications.

b. Information Collected Automatically:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on our site, and clickstream data.

c. Information from Third Parties:

• Service Providers: Data received from payment processors, travel partners, and marketing platforms.
• Social Media: Information shared via social media platforms when you interact with our content.

2. How We Use Your Information

We process your personal data for the following purposes:

a. To Provide Services:

• Facilitate bookings and travel arrangements.
• Respond to inquiries and provide customer support.

b. For Legal Compliance:

• Fulfill obligations under applicable laws and regulations.

c. For Marketing and Communication:

• Send promotional offers, newsletters, and updates.

d. For Website Optimization:

• Analyze usage trends and improve website functionality.

Legal Bases for Processing:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests, such as improving services and fraud prevention.
• Consent, where applicable.

3. Sharing Personal Data

We may share your personal data with:

a. Service Providers:

• Payment processors, travel partners, and marketing agencies.

b. Affiliates and Partners:

• Entities within our corporate group and trusted travel partners.

c. Government Authorities:

• When required by law or for public safety purposes.

d. Third-Party Advertisers:

• Aggregated, non-identifiable data for marketing purposes.

We do not sell personal data to third parties.

4. Cookies and Tracking Technologies

DWAA Connect uses cookies, pixels, and similar technologies to enhance user experience:

a. Types of Cookies:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Track usage patterns and improve services.
• Advertising Cookies: Deliver personalized ads.

b. Opt-Out Options:

• Manage cookie preferences through your browser settings.
• Opt out of targeted advertising via industry tools like YourAdChoices.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

Retention Periods:

• Booking data: Retained for [insert period, e.g., “7 years”] for legal compliance.
• Marketing data: Retained until you opt out.

Deletion Procedures:

• Upon request, personal data will be securely deleted unless retention is required by law.

6. Data Security

We implement robust measures to safeguard your personal data, including:

• Encryption of sensitive data.
• Secure storage solutions.
• Regular security audits and updates.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such data collection, we will delete it promptly.

8. Your Data Rights

You have the following rights regarding your personal data:

a. Access: Request a copy of your data. b. Rectification: Correct inaccurate data. c. Erasure: Request data deletion. d. Objection: Object to data processing. e. Data Portability: Receive your data in a structured format.

To exercise these rights, contact us at info@dwaaconnect.com.

9. Data Breach Procedures

In the event of a data breach:

a. Notification: Affected individuals will be notified promptly. b. Reporting: Regulatory authorities will be informed, as required by law.

10. Do-Not-Track (DNT) Signals

DWAA Connect respects DNT settings and will not track users who enable this feature in their browser.

11. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

• Requesting disclosure of data collected.
• Opting out of the sale of personal data.
• Requesting data deletion.

To exercise these rights, contact us at info@dwaaconnect.com.

12. Updates to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Please review this policy periodically.

Last Updated: [Insert Date]

13. Contact Information

If you have questions or concerns about this privacy policy, contact us at:

Email: info@dwaaconnect.com
Phone: [Insert Phone Number]
Address: [Insert Physical Address]